| Location: |
Corpus Christi, TX, United States |
| Company: |
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Overview
Installs, repairs and troubleshoots surface wellhead systems. These technicians have achieved competence in some of the various of units. Competency level of 20 or less but is expected to continue to train with more experienced technicians to improve competency rating.
Qualifications
Strong mechanical aptitude.
High school degree or GED. Technical/vocational/or military training or related experience.
Two years college a plus.
Zero to two years of mechanical, electronic and hydraulic related experience in an oilfield equipment environment or successful completion of the FMC Surface Service Apprentice Program.
Valid driver’s license. Physically fit and able.
Customer service skills - communication skills, strong interpersonal and problem solving skills.
Organized and systematic with troubleshooting and problem assessment skills. Systems oriented and highly motivated with a positive attitude.
Job Description
Works independently to install new products and conduct repairs of FMC equipment insuring no rig lost time for our customers while controlling expenses and maintaining assets of FMC. Handles customer complaints in a professional manner.
Assures all equipment, service tooling and spare parts are on location and ready to use and function fit prior to beginning each job. Records critical dimensions to ensure assembly will work and assists with the review of product running procedures.
Provides “Project Support” as required, for all new projects which includes: attending design review for equipment and tools, reviewing installation procedures, assisting with project Factory Acceptance Tests and reviewing project training requirements for service personnel.
Maintains communication with Company Representative on issues including job procedures, spare parts requirements, function fit and critical dimension measurements.
Provides sales support through quality customer interface and keeps customer fully informed of all aspects of the job. Handles customer complaints in a professional manner.
Completes Field Non-Conformance Reports (FNCR) forms as product problems are encountered. Assures all equipment and procedural defects are communicated back to FMC Service Management.
Prepares and submits Field Service Orders and other region required reports after each job is complete. Completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
Understands and follows all FMC and customer safety requirements. Proactively pursues safe work practices and participates in safety training.
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