| Location: |
Surrey, BC, Canada |
| Company: |
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Expect an interesting job with great development opportunities & training to go with it
Terasen Gas is the largest distributor of natural gas in the Pacific Northwest and one of the largest gas utilities in Canada. More than that, we’re a great company with forward-thinking practices that keep our people challenged and recognized.
Job Description/ Purpose
The purpose of this position is to process project requests from key accounts (e.g. builders and developers) as well as end-use customers. This role matches customer requirements to established service and product definitions and pricing to produce the customer contract. This role processes routine project requests professionally and in accordance with established policies and procedures.
The scope of projects coordinated by this position will typically be limited to:
- Mains and service piping 114 mm (4”) or less;
- DP (420/550 kPa) system work only;
- Residential, commercial and multi-metering projects, with maximum load not to exceed 80 cubic metres per hour on any single service attachment.
- Projects exceeding these criteria are to be referred to the Workleader for reassignment or referral.
Number of Positions Open 12
Duties & Responsibilities
Job Descriptions are intended to describe only the principal duties and responsibilities of a position. They are not meant to be either an inclusive or exclusive list of all work, tasks and functions of any particular job.
- Acts as primary contact for customer calls and project submissions to capture customer requirements, following established procedures to:
- create and maintain customer data,
- ensure all service product requirements are collected,
- explain [Employer] processes, procedures and requirements to customers,
- select the appropriate service products and pricing,
- convey related permit requirements to customers,
- inform the customer of the price for the service product(s),
- schedule the work with the customer following a verification of crew (capacity planning) and materials availability and create work orders,
- refer customer calls and enquiries to others as required (e.g. complaint/issue resolution).
- Performs planning and design intervention to process and coordinate projects in accordance with [Employer] policies, procedures and standards. Related activities include but are not limited to the following:
- preparing appropriate gas plant layout, giving consideration to existing and future foreign utility data and legal land-base information, in accordance with [Employer] standards,
- confirming and updating pipe sizing as defined by System Planning,
- utilizing economic test tool to determine cost to customer of installation,
- identifying and obtaining required internal and external approvals and prerequisites,
- identifying and requesting required inventoried materials and manufactured items as appropriate,
- coordinating mains, service and meter work,
- attending meetings with customers and their agents, and
- conducting site visits, as required.
- Responds to customer inquiries including but not limited to installations costs, bill calculations, and the scheduling of work.
- Performs duties of a minor nature related to the above duties, including driving a vehicle, which do not affect the rating of the job.
Qualifications
- High school graduation and completion of a recognized post-secondary certificate of technology, or equivalent post-secondary education in a technical discipline such as Gas and Oil, Civil Engineering, Public Works or Urban Planning.
- Fifteen (15) months directly related, relevant work experience
- Demonstrated organizational skills including the ability to multi-task, prioritize and work under pressure during peak workload periods in order to meet tight deadlines.
- Demonstrated sound verbal communication skills including telephone call-handling skills and the ability to respond to difficult or demanding situations with tact and diplomacy.
- Demonstrated courteous, professional manner in dealing with internal and external contacts and customers, including positive interpersonal skills and the ability to work effectively in a team environment.
- Capable of keyboarding at an intermediate level.
- Demonstrated sound working knowledge of various specialized software applications required to support operations activities (e.g. SAP, GIS, CAFÉ, ENERGY) and the MS Office suite of applications.
- Demonstrated knowledge of natural gas utilization and construction practices.
- Demonstrated ability to work independently.
- Demonstrated sound analytical and decision-making skills.
- Demonstrated ability to follow established procedures with attention to detail.
- Valid British Columbia Drivers License.
Additional Information
- This position has restricted holiday availability based on operational requirements for certain months of the year, as per Article 14 of the COPE/[Employer] Collective Agreement.
- This position may involve working shift work or late coverage depending on customer and operational requirements. (There is potential for day, afternoon and night shifts, 7 days a week, 24 hours a day.)
- Following a minimum of two (2) years in this role, the opportunity exists for candidates to progress to the position of Planning and Design Technologist 1. Technicians must possess the necessary qualifications, and will be required to demonstrate competencies and efficiencies through testing in order to be eligible for this progression.
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