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CUSTOMER SPECIALIST   #171379   Send this Job List to a Friend Email this Job
Location: Winnipeg, MB , Canada
Company: Subscription Required
Job Description
 
[Company] is a $36 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., [Company] shares are traded on the New York, London and Chicago Stock Exchanges.
 
The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.
 
Responsibilities:
·         Establish and maintain effective working customer relationships.
·         Work the customer relationship to optimize progress billings.  Lead the liaison between external customer and internal project managers to proactively manage the balance between accurate, timely billing and maximization of receipts.
·         Actively lead the reduction of accounts receivable. In the HBS business this includes both Unbilled Project and all Billed Receivables.
·         Participate in overall Net AR WC goal achievement
·         Lead resolution of disputes with assistance of Field Leaders and Finance Support.  Ensure team and individual goals on dispute reduction/resolution are achieved.
·         Manage and administer customer accounts including customer account reconciliations and some direction of application of unapplied credits/cash.
·         Identify and escalate defined uncollectible accounts
·         Act as control point for business AR specific policies and processes
·         Drive regular involvement of branch/district management in status of portfolio  Act as a team member of the Customer Specialist Team
·         Actively Participate in Six Sigma Teams
·         Special Projects focusing on Clean up and/or Process Improvement as required
 
 Basic Qualifications
·         High School Diploma
·         3 years experience in finance,  accounting or managing external customer relationships
·         3 years experience using Microsoft Excel and Word
 
Additional Qualifications
·         Associates degree desired
·         5 years experience in finance or accounting function
·         Knowledge in working with database applications;  Oracle & SAP
·         Proficiency in Microsoft Word, Excel and Access
·         Understanding of, or the willingness to learn, financial accounting basics
·         Excellent communication skills both internally across distances and externally with customers
·         Understanding of Solutions & Service business complexity
 
Skills & Competencies:
·         Assertive
·         Conscientious
·         Customer-focused
·         Strong negotiating skills
·         Effective oral and written communication skills
·         Ability to work in a complex business structure
·         Ability to apply judgment in problem solving
·         Ability to ask probing questions to obtain necessary information
·         Ability to communicate effectively over distances
·         Ability to develop strong partnership/team building relationships
·         Time management, organization, and prioritization skills
·         Process-oriented
·         Proven record of meeting deadlines
 


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