| Location: |
Calgary , Canada |
| Company: |
Subscription Required |
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Job Description
Responsible for coordinating and managing the day to day activities of up to four (4) customer specialists. Act as the primary District contact. Responsible for proactive customer invoice negotiation and collections enablement. Ensure deadlines are met, working towards/and achieving goals for Net Working Capital (WC)/Accounts Receivable (AR) and Dispute prevention goals. Act as the prime contact interfacing the Field and the Customer for the coordination of dispute prevention/resolution activities relating to accounts receivable issues. Initiate and facilitate changes to further reduce WC requirements and increase collection efficiency.
This is a band 3 (Exempt) role located in Calgary. There is no relocation offered for this position.
Responsibilities:
· Manage Team of up to 4 customer specialists.
· Establish and maintain effective working customer relationships.
· Escalation Leader for financial and customer issues
· Regional Customer Account Management
· Actively lead the reduction of accounts receivable. In the HBS business this includes both Unbilled Project and all Billed Receivables.
· Participate in overall Net AR WC goal achievement
· Work the customer relationship to optimize progress billings. Lead the liaison between external customer and internal project managers to proactively manage the balance between accurate,timely billing and maximization of receipts.
· Lead resolution of disputes with assistance of Field Leaders and Finance Support. Ensure team and individual goals on dispute reduction/resolution are achieved.
· Manage and administer customer accounts including customer account reconciliations and some direction of application of unapplied credits/cash.
· Act as control point for business AR specific policies and processes
· Partner with Districts to quantify, schedule and track defined uncollectible accounts
· Drive regular involvement of district management in status of portfolio
· Act as a team member of the Customer Specialist Team
· Actively Participate in Six Sigma Teams
· Special Projects focusing on Clean up and/or Process Improvement as required
Basic Qualifications
· High School Diploma
· 4 years experience in finance or accounting or managing external customer relationships
· 4 years experience using Microsoft Excel and Word
Additional Qualifications
· Associates degree strongly desired; BA/BS preferred
· 5 years experience in finance or accounting function
· Demonstrated ability to influence without authority
· Demonstrated ability to Lead process changes
· Knowledge in working with database applications; Oracle & SAP
· Proficiency in Microsoft Word, Excel and Access
· Understanding of, or the willingness to learn, financial accounting basics
· Excellent communication skills both internally across distances and externally with customers
· Understanding of Solutions & Service business complexity
Skills & Competencies:
· Leadership; Self Motivated; Works Independently
· Ability to develop strong partnership/team building relationships
· Assertive
· Conscientious
· Customer-focused
· Strong negotiating skills
· Effective oral and written communication skills
· Ability to work in a complex business structure
· Ability to apply judgment in problem solving
· Ability to ask probing questions to obtain necessary information
· Ability to communicate effectively over distances
· Time management, organization, and prioritization skills
· Process-oriented
· Proven record of meeting deadlines
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